345wim Privacy Policy – How We Handle Your Personal Data

345wim takes your privacy seriously. This policy covers the entire 345wim platform — the website accessible at 345wim.pro and all services, games, and features available through it. It applies to registered players, people browsing the site without an account, and anyone who contacts us through support channels.

We collect only the information that is genuinely needed to operate the platform and provide services to you. We do not collect information for its own sake, and we do not sell your personal data to marketing companies or third-party advertisers. Your information is used for operating your account, processing payments, keeping the platform secure, and meeting our platform responsibilities.

If you have any specific questions about your data that are not answered here, the contact details in Section 13 are available to you.

The information 345wim collects falls into the following categories:

345wim collects information in three main ways:

• Directly from you — when you register an account, fill in your profile details, make a deposit or withdrawal, submit identity documents, or contact support.
• Automatically during use — when you browse the platform or play games, certain technical information such as your IP address, device type, and session activity is recorded automatically. This is standard practice for any online platform and is necessary for security and platform performance monitoring.
• From third-party service partners — payment processors (such as JazzCash, Easypaisa, and banking partners) and identity verification providers may share confirmation data with us as part of transaction or verification processing. We receive only what is necessary for the specific purpose.

We do not purchase data lists or acquire personal information about you from brokers or unrelated third parties.

The data 345wim holds about you is used for the following purposes:

• Account management — creating and maintaining your account, processing login requests, and keeping your profile information current.
• Payment processing — handling deposits and withdrawals through your chosen payment method (JazzCash, Easypaisa, Raast, bank transfer, or card), and maintaining transaction records for your account history.
• Identity verification — confirming that you meet the age requirement (18+) and that the account belongs to a real individual, particularly in connection with larger withdrawals or at-risk account reviews.
• Platform security — detecting and preventing fraud, account takeovers, multi-accounting, and other activity that violates our Terms and Conditions or compromises platform integrity.
• Responsible gaming — monitoring for patterns that may indicate a player is experiencing harm from gaming activity, and making self-management tools available within your account.
• Platform improvement — analysing aggregated usage data to understand how players use different sections of the platform and improve the overall experience. This analysis uses anonymised or aggregated data where possible.
• Communication — sending account-related notifications such as deposit confirmations, withdrawal updates, security alerts, and responses to support queries through your registered email.

345wim does not sell your personal data. We share information with third parties only where it is necessary to operate the platform or comply with our responsibilities. The categories of third parties who may receive relevant data are:

• Payment processors — JazzCash, Easypaisa, Raast, banking partners, and card processors receive the financial and identity information required to process your deposits and withdrawals. These providers operate under their own privacy and security policies.
• Identity verification providers — third-party services that assist with document verification when we need to confirm a player's identity. These providers receive only the information directly relevant to the verification task.
• Game providers — the third-party studios and providers whose games are available in the 345wim lobby. Interaction data related to game sessions may be shared with providers for the purpose of game functionality and fairness monitoring. Providers do not receive your full personal profile.
• Platform infrastructure providers — technology and hosting services that support the operation of the platform. These providers access data only to the extent necessary to provide their technical services and are contractually bound to appropriate data handling standards.

We do not share your data with law enforcement or government bodies unless required to do so by a lawful obligation. If we are required to share data in this way, we will inform you where we are legally permitted to do so.

All payments on the 345wim platform are processed in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast, bank transfer, or card, the payment details you provide are transmitted directly to the relevant payment processor over encrypted connections.

345wim does not store full card numbers or mobile wallet PINs on our own systems. Payment credentials are held by the payment processors, not by 345wim directly. What 345wim retains is transaction records — amounts, dates, methods, and references — which form part of your account history and are necessary for account management and any transaction disputes.

If you believe there has been an error with a transaction on your 345wim account, contact support through the channels available after login. Transaction records are available to you within your account history.

The 345wim platform uses cookies and similar browser-based technologies. Cookies are small text files stored by your browser that allow the platform to recognise returning users, maintain session states, and understand how pages are being used.

The categories of cookies used on the platform include:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in during your visit. Disabling these would prevent the platform from working correctly.
• Functional cookies — store your preferences such as language settings or game lobby filters so the platform can personalise your experience on return visits.
• Analytics cookies — collect aggregated, anonymised data about how users navigate and use the platform. This helps us identify issues and improve the experience over time. Individual user behaviour is not tracked for external reporting.

Most browsers allow you to view, manage, and delete cookies through their settings. Blocking essential cookies will affect your ability to log in and use the platform. Blocking functional or analytics cookies will not prevent access but may reduce the quality of your experience.

345wim retains personal data for as long as it is needed for the purposes described in this policy, or for as long as we have a legitimate need to keep it. Specific retention periods by data category:

• Active account data — held for the duration of your account's existence on the platform. This includes your profile information, contact details, and activity records.
• Transaction records — financial transaction records including deposits and withdrawals are retained for a minimum of five years from the date of the transaction, for accounting and dispute resolution purposes.
• Identity verification documents — retained for the period required to satisfy verification purposes. Once verification is confirmed, documents are not retained indefinitely beyond what is operationally necessary.
• Closed account data — when an account is closed, most personal data is removed or anonymised within a reasonable period. Financial transaction records are retained for the period noted above.
• Support communications — records of support interactions are retained for a period sufficient to allow resolution of any follow-up queries and for quality review purposes.

When data is no longer required, it is deleted or anonymised so that it can no longer be associated with a specific individual.

345wim takes appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse, or alteration. These measures include:

• Encrypted connections (HTTPS/TLS) for all data transmitted between your browser and the platform.
• Encrypted storage of sensitive account data at rest.
• Access controls that limit which staff or systems can access personal data, based on operational necessity.
• Regular monitoring of platform systems for unusual activity patterns that may indicate a security incident.
• Authentication requirements for account access, including password standards and session management.

While 345wim takes these measures seriously, no online system can guarantee absolute security against all threats. You also have a role to play — keeping your password secure, not sharing your login credentials, and notifying us promptly if you suspect your account has been accessed without your permission are all important steps on your side.

As a 345wim player, you have the following rights in relation to the personal data we hold about you:

To exercise any of these rights, contact 345wim support through the channels available after login. We will respond to your request within a reasonable timeframe. In some cases — particularly where financial records are involved — we may need to retain certain data for the period required by our operational and accounting obligations even if you request deletion.

The 345wim platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If during the course of account use or identity verification it becomes apparent that an account holder is under 18, that account will be suspended immediately and all associated data will be handled in accordance with this policy and our account closure procedures.

If you are a parent or guardian and believe that a minor has accessed or registered on the 345wim platform, please contact support immediately through the channels available after login so we can take appropriate action.

345wim may update this Privacy Policy from time to time. When we make changes, the updated policy will be published on this page with a revised review date. For significant changes that materially affect how your data is used, we will notify active account holders through their registered email address or through a notice on the platform at login.

We encourage you to revisit this page periodically to stay informed about how your data is being handled. Continued use of the platform after a policy update constitutes acceptance of the revised terms. If you disagree with any changes to this policy, you should stop using the platform and, if you wish, request account closure.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a concern about how your personal information is being handled, please contact the 345wim support team through the channels available within your account after login.

You can also reach us at our published support email address — visible in the footer of this page. When contacting us about a privacy matter, please include your registered email address and a clear description of your request or concern so we can respond efficiently.